We act as your on-demand order processing department, with our warehouse & team seamlessly becoming an extension of your business.
No hassle. No fuss. Get started today!
We're ideal for start-up, small & growing sellers / ecommerce stores.
Our warehouse & team becomes yours; we'll act as an extension of your business.
On-demand order processing. When orders come in, we're ready to process them.
Simple & transparent pricing. Only pay for what you need and use.
We'll treat your business like it's our own; with care and attention.
Simply sign-up online, send us your stock and we can start working for you within days.
Select a package and sign up. You’ll immediately receive confirmation with our warehouse address so you can send in your stock. Then, complete a short onboarding form to share your business and order preferences. Finally, your account manager will call to introduce themselves, answer questions, and confirm how we’ll work together.
Ship your products to our warehouse, either via courier or by dropping them off yourself. We recommend sending at least a month's worth of stock to reduce the need for frequent shipments. You can even have new stock deliveries sent directly to us—we’ll notify you when it’s received and accounted for.
Give us access to your online platform so we can monitor incoming orders, or simply email us your order requests. Just provide the item(s), quantity, and the customer's name and address. As orders come in, we’ll promptly pick, pack, and dispatch them.
We’ll keep your online platform updated with order statuses and tracking details (if applicable) as orders are dispatched. Plus, we’ll notify you of any important updates, including inventory levels and any other key information to ensure everything runs smoothly.
OrdersNow is popular with…
We ship orders using your preferred carrier—either through your own account or ours. If using your account, just provide access or send us labels. If we use our account, we’ll charge postage at cost with no markup. Don’t have a preference? We’ll use Royal Mail as standard.
Customers are welcome to collect their orders from our Birmingham facility at no extra cost during standard working hours. Conveniently located in the heart of the UK, we offer ample customer parking and a dedicated collection area with a comfortable waiting space, where our friendly on-site team will be ready to assist.
Want to include branded packaging, thank you cards, flyers, or promo items in your orders? No problem—just send them to us along with your stock, and we’ll take care of the rest.
We offer regular stock counts to help you stay on top of your inventory. A free stock check is available every two months upon request as part of your plan. If you need additional checks in between, these can be arranged for just £30 per count (up to 1 hour).
I know trusting another company to handle your orders is a big decision. It’s a leap, but often a necessary one to free up your time and grow. That trust isn’t something we take lightly.
Behind every order is a customer, and it’s our responsibility to make sure their experience is smooth and reliable. My job is to be your main point of contact and make sure everything runs exactly how you need it to.
Our goal is to become a trusted extension of your business – a team you can rely on.
If you have any questions, just reach out. And if you decide to join us, I genuinely look forward to working with you.
-Sam
We can be logged into your online store or sales platforms if you provide us with access, or you can simply email us when an order comes in. However you choose to notify us, we’ll act on new orders right away to ensure prompt fulfilment.
We handle small to medium-sized products that fit comfortably within standard shelving—typically items up 5kg in weight. If you’re unsure whether your products are suitable, just contact us with details and we’ll be happy to advise.
We’re unable to store or ship items that are perishable, flammable, hazardous, or restricted—such as food, batteries, chemicals, aerosols, or anything requiring special storage or handling. If an item isn’t permitted by standard postal carriers or poses a risk, we unfortunately can’t accept it. If you’re unsure about a specific product, just ask and we’ll be happy to advise.
Our fulfilment centre is based in Birmingham, West Midlands—conveniently located in the heart of the UK for fast national coverage.
Yes—your stock is stored in a secure facility with 24-hour monitored CCTV, alarm systems, and full insurance. Our site is staffed by a small, trusted team and is centrally located in Birmingham, close to a police station—not in an isolated or remote area.
You send your stock to our Birmingham location. We’ll provide full delivery instructions after sign-up.
We’ll store your stock for as long as you have an active subscription with us.
No problem—additional storage can be arranged. Just get in touch and we’ll provide a competitive quote based on your needs.
Yes. We have a separate dedicated returns service. See here.
No minimums. Our service is designed for small and growing brands with low to moderate order volumes.
Yes, we can work with orders from most platforms. You can upload them manually or integrate with our system—just ask.
Yes, we’re happy to welcome you. You’re welcome to visit us, drop off your stock, or arrange collections. Your customers can also collect their orders directly from our site. We just ask that you let us know in advance so we can be ready to assist.
Yes. We have to do a basic verification, which involves uploading your photo ID, to meet our legal obligations. This is secure and we’ve made it quick and easy.
If you no longer require our service and wish to cancel, please contact us. Your account will be terminated at the end of the current period and you should make arrangements to collect any left over stock.
As a global supplements brand, we’ve used OrdersNow for the past year to store and fulfil orders for our UK-based customers. The service has been reliable, efficient, and incredibly easy to work with. We’re looking forward to a long-term relationship with OrdersNow.
